Latest Unsolicited Customer and Client Feedback

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1. "Holy smokes Rob. I am speechless. Like them. No buddy I LOVE LUV LUV them. Unbelievable Buddy. Absolutely freaking FANTASTIC.....I am in such awe and can't wait to show those off!!!! Thank you thank you thank you!!!!! You my Friend are incredible!!!! Wowsa." NARC Potash train owner, Calgary, Alberta
2. "Rob- The box came today, and I have to say they look even better in person than they do in the pics. Excellent work. Now, I'm trying to figure out what to send you next. Thanks again..." SLSF 'Frisco' GP38-2 owner, Arkansas, USA
3. "Hi Rob. Picked up the Krauss today and just unboxed it. Beautiful! Thank you. Looks absolutely terrific. Ugly thing. Looks real good dirty. Keen to give it a good run as soon as I can... Shipped and packaged expertly. Always a pleasure to secure some of your work." ML-4000 owner, Queensland, Australia
4. Hi Rob. Thanks once again on the weathering work. They look fantastic in the flesh." Owner of 2 new BN C30-7s in Stanhope Gardens, New South Wales, Australia
5. "My new boxcar arrived in the mail yesterday. it looks even better in person." Thanks Rob" B-70-69 boxcar owner in (my home province of) PEI, Canada
6. "Rob, Your box arrived safely today. Thank you again for your beautiful work. You are truly gifted and talented. It's a pleasure to know you and to possess your art pieces. I thought the photos were convincing but the rollers are even better live and in living color. I don't have a favorite. I have many ... I know you have your hands are full but your stellar performance compels a repeat performance please. I've set aside a dozen lucky chosen rollers for your magic touch which I will try to mail in the next week... Like you my weeks at work are seldom 40 hours and more usually 75 so the delicacies of your fine work are a well earned respite. You bring a smile to my face and those of our brethren model railroaders. I look forward to shaking hands with you and treating you to your beverage of choice somewhere, somehow in the not too distant future." Toledo, Ohio, United States (Me: Mmmmm....free beverage!)
7. "Hi Rob, Just an update to let you know that the Clinchfield SD45 arrived today safe and sound.  Thank you for your service and incredibly well package parcel. I thought the pictures were awesome, but in real life, the subtle differences become even more apparent.  I was completely gobsmacked on opening it to actually see how beautiful the paint job was in person.Thanks for the artistry..." Cheltenham, Victoria, Australia
8. "...you CRUSHED these! I'm so stoked. I love em all. Thanks... that thing is ***expletive deleted*** aaaaamazing..." CN running trades employee in Saskatchewan, Canada commenting on his new Rapido Dash8-40CMs and Athearn BC Rail Dash9-44CW  
9. "Brooooo I don't even have words, those are amazing! ... I love the look, much appreciated! ... Can't wait to finally see your work in person vs pictures online..." ScaleTrains multiple SP SD38-2 owner, Washington, USA
10. "Hi Rob, OMG I wish I had started with you sooner.  So overjoyed.  Exceeded all expectations... So glad I met you.  Old school customer service.  Do business again, you bet."  (N scale ScaleTrains Dash9 owner, Ft. Myers, FL, USA)
11. "I received everything and couldn't be happier with the results. Great work and thanks again!" (GP9RM owner in Ontario, Canada)
12. "You should see the Cheshire Cat grin I'm sporting right now." (Atlas HO scale FURX GP38 owner, Falkirk, Scotland, UK)
13. "I can’t tell you what a distinct form of pleasure I have been experiencing over the weekend, being able to finally admire these absolutely STUNNING trains you made for me. If only you could have seen my face when I got to open the box! And despite not even having a setup on which to run these, the fact that I can admire them in my little display case is more enough to bring a smile to my face.Thank you for your excellence and for helping reignite my passion for model railroading. I will cherish these locomotives forever and they will no doubt be the crown jewel of the shelf layout that is yet to come." (CN GP38-2W / SD75i owner, RI, United States)
14. "Rob - you are amazing. Those photos are simply stunning. It is like looking at 3D artwork and yet it is real. You did it perfectly and it still looks respectful for Amtrak to run, but a little less than perfect which is 100% the Amtrak I know too." (Rapido N scale RTL Turboliner customer, MA, United States)
15. "Speechless m8, you've done yourself proud. Looks just like I had pictured it in my head. Awesome Rob." (ScaleTrains Ex ICG EMD leasing SD40-2 client in Falkirk, Scotland!)
16. "They look stunning! Fantastic work Rob. I'm very happy!!" (ScaleTrains BN SD40-2 A-B consist customer, New South Wales, Australia)
17. "FANTASTIC!! They (Oak Ridge gondolas - RA) all look great and exactly the way I wanted. Thanks so much for taking this project on for me. I am super happy!" (Client in Connecticut, United States)
18. "Cars arrived. I'm gonna be honest, it will be REALLY hard to not bother you for more potash cars because wow. simply wow. they're gorgeous.... grain cars look amazing too! " (CN Conductor - Saskatchewan, Canada) 
19. "Fan-freakin-tas-tic!!! You really are a master, Mr. Arsenault! ... Could not have asked for more." (Fepasa SDL39 owner - Dartmouth, Nova Scotia, Canada)
20. "Rob, You are THE MAN! I am speechless… they’ve exceeded any expectation I could have had, and the variety between units looks very natural. I’ve been staring at the photos for the better part of an hour." (MR-14b subclass RSC-14 owner - Prince Edward Island, Canada)
21. "Holy Smokes, Rob, this AC4400CW you weathered for me looks flat stunning!" (New customer - Texas, USA)
22. "Thank you again for all the work you did on my trains! They look fantastic!..." (GP38-2/40-2 owner St. Petersburg, Florida)
23. "...just flipped open the computer ... WOW" (Calgary, Alberta)
24. "...digital pictures don't do them justice. Absolutely brilliant work. I wish I had time to run them today." (N scale Dash8-40CM owner in BC, Canada)
25. "Good morning, Rob! It is an interesting experience to see your work holding it in hand. Despite the photos of the same object, there’s an emotional component to seeing it “for real”. It is, of course, the impact of art. Your work makes these models a piece of art. Thank you" (Ontario, Canada)
26. "WOAH NELLY!!!...those puppies (grain hoppers - RA) look AWESOME!!!! (Minneapolis, Minnesota, USA)
27. "Hi Rob, just wanted to say how much I love those GMD-1s!! They are amazing." (BC, Canada)
28. "...It’s been delivered by far my best unit this thing is just amazing I don’t know how you do it." (BC Rail OMI brass M-630W owner, New Jersey, USA)  
29. "Wow, I am thrilled!! They came out amazing!! The only thing that gave them away as models is the copper coloured Kadee coupler springs and the grey background! ... Another fantastic job!!" (BNSF models' owner, California, USA)
30. Man-you are a true artist man. So so impressed ! ... It looks so damn good man-you sure put a smile on my face!" (Milwaukee Road SD10 owner, Michigan, USA) 
31. "Rob just wanted to let you know that I received it today it’s perfect!!! Very happy you do amazing work thank you so much take care!!" (ICG GP38-2 owner, Illinois, USA)
32. "Wow awesome, I love it. Great work..."(CN SD75i and BNSF Dash9 owner in The Netherlands)
33. "(Potash cars - RA) Arrived safe and sound. They look stunning, thank you very much! (Kentville, NS, Canada)
34. "... the service you provide is the best I have experienced with any business, it always makes me want to come back for more projects." (ScaleTrains T4 GEVo owner, Ontario, Canada)